Clearpay FAQS

Select Clearpay as your payment method at checkout.

Complete your checkout in seconds with an instant approval decision.

Pay over 4 automatic installments, split out in a way that suits you best with no additional fees*

*Late fees apply for missed payment

ALL YOU NEED TO APPLY IS

- A UK credit or debit card

- To be over 18 years of age

- A UK resident address

FAQ's

1. What is Clearpay?-

Clearpay is a payment service allowing us to offer customers the ability to make purchases instantly and then pay for them in 4 automatic installments, split out in a way that suits you best. You chose how much to initially pay upfront, and the remaining payment is split over 3 installments made every 2 weeks without any interest.

2. How do I use Clearpay?-

Just shop on melts-by-becky.my shopify.com and check out as normal. At checkout, choose the Clearpay payment method.

You will be directed to the Clearpay website to register and provide payment details (Visa or Mastercard).

If you’ve used Clearpay before, just log in to your Clearpay account.

Then complete your order – easy!

3. Where can I use Clearpay?-

Clearpay can only be used on purchases made on the website. To find out more about Clearpay, click here to visit their shop directory.

4. Can I use Clearpay if I’m an international customer?-

Clearpay is only available to customers with a UK billing address.

Customers with international billing addresses will not be able to create an Clearpay account.

5. How does the Clearpay payment schedule work?-

Clearpay customers have to make their first payment at the time of purchase.

. The remaining three payments are deducted every 2 weeks in automatic installments from your selected payment method.

If you would like to make additional unscheduled payments before they are due, you may log in to Clearpay to make your payments early. Clearpay will then adjust the amount owed accordingly.

You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.

6. What if I can’t pay an Clearpay installment?-

A £6 late payment free will be charged if funds are not available at the time the automatic payment is due.

An additional £6 fee will be charged if the missed payment is not made within 7 days.

Late fees will not exceed 25% of the total order.

Please see Clearpay Payment Purchase Agreement here.

7. When will my items be delivered if I use Clearpay?-

Clearpay orders are delivered within our standard delivery timeframes like any order from rubyanddaisy.co.uk.

Visit our delivery page for more information.

8. Is there a limit to how much I can spend on a single Clearpay transaction?-

No, there is no limit to use Clearpay on rubyanddaisy.co.uk

9. Can I use another form of payment with Clearpay?-

Yes, you may also use a rubyanddaisy gift card or promotional code with Clearpay to pay for your purchase.

10. What products are not eligible for Clearpay?-

Clearpay is not available on purchases of gift cards.

If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.

11. How do I return an item purchased with Clearpay?-

Clearpay returns follow our standard return process.

Please note, refunds for Clearpay will be refunded from rubyanddaisy.co.uk to Clearpay.

We cannot provide an exchange or cash refund.

As soon as the refund is processed it will drop into your Clearpay online account.

Have more questions about Clearpay returns?

Go to Clearpay.com

12. Where can I find out more about Clearpay?-

Visit the Clearpay website for a comprehensive list of FAQs here and check out Clearpay’s Privacy Policy found here.

*Your payment schedule will be provided to you. If you fail to make a payment on time, you will be charged a late fee of £6 with an additional £6 fee added after 7 days if payment is still unpaid.